We handle your live calls, verify on-post attendance and uniform compliance, log hourly reports, and ensure every shift starts and relieves on time.
If you recognize these friction points in your operations, you are in the right place.
Our security dispatch team works as a direct part of your security company 24/7. We handle your live calls, check guard attendance and uniforms, manage guard schedules, track employee hours minute by minute, check patrol scans, and quickly send replacement guards during call-outs—so your sites run smoothly day and night.
Deploy Your NRS Team Today →Clear, reliable daily dispatch and back-office support tailored to your security company.
We confirm every guard arrives at their post on time and in proper uniform. Live dispatcher check-ins make sure every shift starts and relieves on time with zero unmonitored sites.
We watch live patrols on Silvertrac and TrackTik, catch missed scan points right away, and contact guards on duty to keep every patrol on schedule.
When a guard calls out sick or fails to show up, our dispatchers immediately call in a replacement guard from your team so no post is ever left open.
Our team takes care of your schedules for you—assigning trained and reliable guards permanently to each site, hiring new guards when needed through your HR process, and making sure every shift is always filled.
We track all working employees' hours minute by minute from clock-in to clock-out. Everything is handled properly to avoid extra payments, billing errors, or payroll delays.
Property managers and clients reach a live, helpful NRS dispatcher within seconds any time of day or night, building strong trust in your security company.
We log hourly reports and check all Daily Activity Reports (DAR) and incident logs for clear writing and accuracy before sending them to your clients.
"Before working with NRS, managing daily guard operations was becoming difficult for our internal team. Since partnering with them, communication has improved significantly, scheduling is more organized, and guard follow-ups are handled professionally every day. Their dispatch team stays active, responsive, and reliable 24/7."
Speak directly with our operations directors. We will review your current workflow and propose a live team deployed in as fast as 48 hours.